Complaints must be submitted in writing to EURIZON CAPITAL S.A., 8 Avenue de la Liberté L-1930 Luxembourg, to the attention of the Compliance function or by fax sent to the number +352 494930349. Complaints may be sent to the Company also through its distributors.
The Compliance function is entrusted with the management of all complaints within a process that involves the participation of multiple offices so as to ensure a thorough analysis of the issues that generated the complaint. The Company must handle all complaints with the utmost diligence, transparency and objectivity and must communicate in writing to the investor, by registered mail with return receipt, its decision within 90 days from receipt of the complaint. Data and information concerning all complaints shall be stored in the complaint registry established by the Company.
The rights and guarantees set forth by Luxembourg laws (Law of August 2, 2002) concerning the protection of subjects as regards the processing of personal information are hereby acknowledged.
In the absence of a response sent to the investor within the set terms or if the investor is not satisfied about the resolution of the complaint, before resorting to a court, the investor may contact:
- Commission de Surveillance du Secteur Financier (CSSF) (the Luxembourg regulator) which assumes an intermediary role in extra-judicial settlements between companies under its supervisory and their clients.
Following is the section of the CSSF site (www.cssf.lu, page “Protection des investisseurs”) with the complaint form to be filled out by clients.
Complaint Management Policy